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  1. Pietra
  2. Warehousing, Shipping & Fulfillment

Warehousing, Shipping & Fulfillment

  • What is Pietra's return/exchange policy?
  • What is the process to send Pietra inventory that I already have on-hand?
  • What are the receiving guidelines and protocols for Pietra's fulfillment center?
  • If my customers place orders for items that are out of stock, will Pietra still ship my order?
  • I know about Pietra's pricing for fulfillment services. What if I need another warehouse project completed that is not on Pietra's list of offered services?
  • How will I be charged for the fulfillment services I use with Pietra?
  • I/my customer has just placed an order, but need to cancel. What do I do?
  • Do I have to ship my product from Pietra's fulfillment center?
  • How does Pietra verify their partnered manufacturers/suppliers?
  • Something went wrong with my customer's order. What do I do?
  • What is the cost of duties and tariffs for my inventory order(s)?
  • Am I responsible for duties and tariffs incurred when my inventory arrives?
  • When will I be charged for the shipping of my inventory?
  • When will I be charged for my inventory?
  • Does Pietra accommodate drop shipping?
  • Does Pietra ship internationally?
  • How are my customer orders fulfilled?
  • How are my products warehoused?
  • How are my products assembled?
  • Can I use Pietra for warehousing & fulfillment if I did not create my product on Pietra?
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