What are Pietra's SLAs? (Service Level Agreements, i.e. expected turnaround times)

Emails to [e-mail] Professional Support	1 business day reply time 2-4 business hour reply time
Order Fulfillment  Wholesale Order Fulfillment	2 business days 3 business days
Warehouse Ticket Resolution	2 business days
Inventory Receiving	3 business days*
Samples Turnaround to Creator	1-2 business days
Returns Processing	Weekly
Product Assembly	Reply to request for assembly - 2 business days Assembly - 3 business days**
eCommerce Integration	Reply to Request - 2 business days  Integration Completion - 2 business days, additional day per each 50 SKUs

*You will be notified via email to schedule a setup call once your inventory has been received.

**Assembly timelines may vary depending on the requirements. Your timeline will be confirmed during the setup call.