What are Pietra's SLAs? (Service Level Agreements, i.e. expected turnaround times)

Emails to [e-mail]	1 business day reply time
Order Fulfillment	2 business days
Warehouse Ticket resolution	2 business days
Inventory Receiving	3 business days
Samples turnaround to Creator	1 business day
Returns Processing	3 business days
Fulfillment Setup Call	Initial outreach to creator - 1 business day from the form being filled out
Order Assembly	Reply to request for assembly - 2 business days Assembly - 3 business days*
E-Commerce Integration	Reply to request - 2 business days  Integration completion - 2 business days, additional day per each 50 SKUs

*Assembly timelines may vary depending on the requirements. Your timeline will be confirmed during the setup call.