What are Pietra's expected turnaround times?

Emails to [e-mail] Professional Support	1 business day reply time 2-4 business hour reply time
Order Fulfillment  Wholesale Order Fulfillment	1-2 business days 3 business days
Warehouse Ticket Resolution	2 business days
Inventory Receiving	3 business days*
Samples Turnaround to Creator	1-2 business days
Returns Processing	Weekly
Product Assembly	Reply to request for assembly - 2 business days Assembly - 3 business days**
eCommerce Integration	Reply to Request - 2 business days  Integration Completion - 2 business days, additional day per each 50 SKUs

*You will be notified via email to schedule a setup call once your inventory has been received.

**Assembly timelines may vary depending on the requirements. Your timeline will be confirmed during the setup call.

 

Please note, quoted turnarounds are based on average times. Actual turnaround times may vary based on warehouse capacity and time of year. For most current status please contact [e-mail].