Emails to creators@pietrastudio.com Professional Support |
1 business day reply time 2-4 business hour reply time |
Order Fulfillment Wholesale Order Fulfillment |
2 business days 3 business days |
Warehouse Ticket Resolution | 2 business days |
Inventory Receiving |
3 business days* |
Samples Turnaround to Creator | 1-2 business days |
Returns Processing | Weekly |
Product Assembly |
Reply to request for assembly - 2 business days Assembly - 3 business days** |
eCommerce Integration |
Reply to Request - 2 business days Integration Completion - 2 business days, additional day per each 50 SKUs |
*You will be notified via email to schedule a setup call once your inventory has been received.
**Assembly timelines may vary depending on the requirements. Your timeline will be confirmed during the setup call.
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