Sample orders cannot be canceled, and are non-refundable.
When a sample order is placed, the corresponding supplier is immediately notified, and they will begin working to produce your samples. Therefore, any requests to cancel sample orders cannot be accommodated.
In the event that you need to cancel a production order, please communicate with your supplier first to make any changes, as each of our partnered suppliers have a different cadence by which they begin production on samples.
If your supplier is able to make an exception and cancel your order, please make sure they contact Pietra directly to confirm the cancelation.
Once the cancelation is confirmed by the supplier, Pietra will process your refund where applicable.