If you are using Pietra for Warehousing & Fulfillment, your inventory will be stored in the Pietra Fulfillment center. When a customer purchases your product, whether it be from your website, Instagram, a connected sales channel, or the Pietra Marketplace, Pietra will ship the item as you designed it directly to your customer. All you have to do is sit back and collect your paycheck!
If you are selling products on the Creator Marketplace, all fulfillment and platform fees will be automatically deducted from each sale. If you are selling on your own website, you will be charged logistics and processing fees via your credit card on file.
If you are using Pietra for fulfillment, we will also handle all returns, exchanges, or lost packages for your customers.
In order to log an incident within the Creator Hub, go to E-Commerce Tools > Orders > Report An Incident. You can also email us for any order related support at email@example.com.